Disabled Account - JM Account Recovery

Disabled Account Recovery Form

Fill in every field accurately. This information is what we use to build your appeal case with Meta.

⚠️ Important — Please Read Before You Proceed
Every detail you provide on this form is what we use to build your appeal case with Meta. It is your responsibility to ensure that all information is accurate and complete before submitting.
JM Account Recovery Services will not be held responsible for any delays, failed appeals, or loss of refund eligibility resulting from incorrect, incomplete, or mismatched information submitted on this form.
Double-check everything before you submit. Once your form is received and work has begun, we cannot be held accountable for the outcome of information you provided.

Disabled Account

1. Personal Details

Case Status

Proof of Work

Choose File

Proof of Escalation

Choose File

Full Name

Email Address

Your Case ID confirmation will be sent here

Active Phone Number

A WhatsApp-enabled number we can reach you on

How Did You Hear About Us?

2. Account Details

Instagram Username

Without the @ symbol

Account Type

Only Business or Creator accounts are eligible for a second appeal

Date Disabled

Facebook Email or Phone Number

The contact linked to the connected Facebook/Meta account

Instagram Account Password

Please note that your account details is safe with us

Facebook Account Password

Is your Facebook Account Affected

Approximate Follower Count

This determines your pricing. Give your best estimate if you don't know the exact number — check from a backup device or ask someone who follows you.

💡 Not sure of the exact count? An estimate is fine. Try asking a friend or colleague who follows your account to check your profile and give you the approximate number. We'll work with your best estimate.

3. Recovery History

Have you attempted to recover this account before?

No, this is my first attempt

Yes, I tried on my own

Yes, I used another service

What reason did Instagram give for disabling your account?

Additional Notes

Any other context that could help build your case — what you were doing on the account, whether ads were running, any unusual activity you noticed, etc.

4. Documents & Evidence

Screenshot of Disabled Message

The screen you see when you try to log in — showing the message from Instagram that your account has been disabled

📱 Click to upload screenshot. JPG, PNG or PDF accepted

Proof of Payment

Upload your bank transfer receipt or screenshot of your transaction

🧾 Click to upload payment receipt. JPG, PNG or PDF accepted

5. Confirm & Submit

By submitting this form, you confirm the following:

① I am the legitimate owner of this Instagram account.
② All information I have provided is accurate and truthful.
③ I will not attempt to recover the account myself, contact Meta directly about this case, or use any other recovery service while JM Account Recovery is working on my case.
④ I understand that account recovery is not guaranteed — the final decision lies entirely with Meta.
⑤ I will monitor my email throughout the process. If Meta sends me a recovery notification, I will inform JM Account Recovery immediately.
⑥ I have read and agree to the refund policy: 100% refund if no work was started, 50% refund if the case was escalated but Meta denied the appeal, 0% refund if I cancel after work begins, provide incorrect information, or interfere with the process.

I confirm all of the above and agree to proceed on these terms.

After submission you will receive a unique Case ID and a confirmation email. Use your Case ID to track your case progress at any time. Our team will contact you via WhatsApp within 1–2 hours during business hours (Mon–Sat, 9am–6pm WAT).